Shipping policy

ORDER CONFIRMATION
After an order is placed, an order confirmation email is sent to the email address provided during order placement. The order confirmation email includes the order number and all of the order details.   A shipment confirmation email is sent once the order ships out to you. The shipment confirmation email includes the shipping tracking number and all of the order details. Once you receive the shipment confirmation email, your order is in transit and cannot be changed or cancelled.

TRACK MY ORDER
When your order ships, you will receive a shipment confirmation email that includes a USPS tracking number. To track your shipment, go to https://tools.usps.com/go/TrackConfirmAction_input and enter your USPS tracking number.

DOMESTIC DELIVERY TIMES
We work hard to ship out your products as quickly as possible. Orders are typically processed within 24 hours. Orders placed on Friday / Saturday / Sunday or major holidays are processed the next business day. Most customers in the contiguous USA will receive their Solaana MD orders within 3-5 business days, however, remote destinations can take up to 8 business days. 

Standard Domestic Shipping by USPS First Class Mail in the Contiguous USA:
1. FREE SHIPPING on all orders over $125.00 (USD)
2. $5.00 (USD) FLAT RATE SHIPPING on all other orders  

INTERNATIONAL DELIVERY TIMES
At this time, Solaana MD is only shipping within USA.

We ask that you check our Returns & Exchange Policy when placing your order. 

LIABILITY OF SOLAANA MD LLCPlease review all order details carefully before processing your order. Solaana MD is not responsible for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.